This is honestly the worst job I've ever had, and I've had some bad jobs... - Sales Associate J. Crew Employee Review

1.0
14 Mar 2015
Recommend
CEO approval
Business outlook

Pros

free outfit when you start great discount (1/2 off of sale especially) ok coworkers customers are great 9 times out of 10

Cons

-you'll be given almost no hours a week most of the year and many shifts will be on call (which means you have to be available at that time...but you won't be working) -in many situations you'll be set up for failure -I'm leaving because I can't deal with the straight up bullying from management at the store I work with anymore. They trash talk employees (I know they trash talk and start fights and gossip about me behind my back because they do this to literally every other employee), gossip, and try to start stuff with other employees. They do this to everyone and aren't to be trusted, and it sucks working for someone like that it makes going to work a drag. I can deal with bad customers, I'm a salesperson and love my job, but I draw the line at bad management and this job depends 100% on who your managers are. - management at all stores doesn't seem to know how to schedule people. Just because someone is a great salesperson doesn't mean they're a good leader or manager. - you'll get the occasional horrible customer, which isn't so bad, but management will always take their side and won't help you if you're new and start to struggle. short summary: this is an ok job if you have good management that you get along with, but the work atmosphere is so horrible and based on manipulation and bullying via the management that it's not worth working here for low pay. If you're like me and want to just do your job, you can find better places to work at.

Explore other reviews about J. Crew

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team and flexible hours

Cons

Nothing to complain about here

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The talent at J.Crew is genuinely exceptional. Direct management and leadership are some of the most capable, committed people I’ve worked with in this industry. They advocate fiercely for their teams and have gone out of their way to create an environment where people feel valued and protected. The brand itself still has real creative soul, and the cross-functional collaboration among people who truly care about the product is something you don’t find everywhere. Many employees have given 10+ years to this company because of exactly that.

Cons

The disconnect between the people running the day-to-day business and the PE ownership making strategic decisions has become impossible to ignore. Policies are being handed down that disproportionately impact specific employee populations (particularly long-tenured corporate associates who built their lives around arrangements the company itself championed not long ago). The most recent example: a return-to-office mandate requiring corporate associates to come in three days a week beginning September 2026 (with four days explicitly signaled as the near-term direction). This comes after years of remote and hybrid work and landing on employees who have built childcare, housing, and their entire daily lives around the flexibility this company once proudly promoted. Leadership once publicly praised hybrid work and work-life balance as cultural pillars, with initiatives like year round half-day Fridays framed as genuine investments in employee wellbeing. The reversal has arrived with no such warmth.. just policy language and HR directives. What’s notably absent is transparency. The stated rationale around culture and collaboration doesn’t hold up to scrutiny and many employees are quietly connecting dots between these policy shifts and a financial picture that points more toward managed attrition than genuine culture-building. When the people closest to you at work are doing everything they can to protect you but are ultimately powerless against board-level directives, that tells you everything about where decisions are actually being made

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