Have stress / wanna work for pennies, this the job for you! - Customer Service Representative J. Crew Employee Review

3.0
26 Nov 2021
Recommend
CEO approval
Business outlook

Pros

The job use to be fun and enjoyable the best when it was run by Micky! When he was in charge we took care of our customers and we were high class store.

Cons

Now it’s all about the stats get customer on and get the customer off the phone quick as possible. It’s all about numbers not the customers any more and it shows and you have all goals met or you get “occurrence “ you get then your fired!

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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