A job with great pay but loaded with people that don't know how to manage. - Tier II Helpdesk Itsolutions Employee Review

Lots of opportunity for advancement, company prefers to promote from within. HR is a class act - everything there is run like clockwork, with lots of detail with regards to benefits, etc... 401K matches @ 4%, immediate vesting. Short and long term disability fully paid by company, as is $50K in life insurance. Even medical HMO is fully paid for employee only. Company has annual holiday party, annual picnic, regular staff briefings, and free lunch every month!

Medical for family coverage is quite expensive. No cost of living raises. No bonuses. Annual performance raises are paltry.

The top reason to work for ITSolutions is the growth and career development opportunity. Management is willing to take some risk and give opportunity to employees who may not have all the requisite experience for a task or project. This risk gives employees an opportunity to grow and learn new skills without having to change companies. ITSolutions also offers a "community feel" with numerous employer sponsored events (annual picnic, local sports leagues, informal training/learning sessions). Additionally, the top-level senior management team talks to employees and congratulates them on their successes, both in and out of work. This shows middle and upper level managers are noticing and communicating the success of their team "up the ladder."

ITSolutions is still a small organization; however, not small enough to be considered a Small Business. They face challenged due to their size and competition from other companies in the same field. While communication frequently moves "up the ladder," it is inconsistent "down the ladder." The company newsletter and other status emails are infrequent and often paint an incomplete picture of current activities. The bonus system is not used uniformly across the company, so some teams are rewarded more than others based on their manager and visibility. Great strides have been made with the employee intranet; however, the documentation is sparce and frequently out of date.