Horrible training - Service Desk Technician Istonish Employee Review

1.0
23 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Some of the people. the CEO Annette was very sociable and interactive with her staff

Cons

There is very poor training, takes a very long time to get credentials, also the management in the service desk doesn't understand how overnight shifts work.

avatar
Istonish Response
3mo
Thank you for this feedback. We're glad the people and culture left a positive impression, even if the experience overall fell short. The concerns about training and credentialing delays are fair — getting service desk technicians properly set up and supported from day one is critical, and we've worked to improve that process significantly over the years. We also hear the point about overnight shift management; that's a real operational consideration that deserves attention. We appreciate you sharing and wish you well.

Explore other reviews about Istonish

5.0
13 Mar 2025
Recommend
CEO approval
Business outlook

Pros

I've had an outstanding experience with Istonish! From the moment I interacted with their team,

Cons

nothings to compete with others!

avatar
Istonish Response
3mo
Thank you so much for taking the time to share this — it truly means a lot to hear. We're proud of the team we've built at Istonish, and reviews like yours are a great reminder of why we do what we do. We're glad to have you with us!
1.0
30 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully remote but not much else is good about this company

Cons

Owner will ask you to do things that are dishonest. Talk badly about people when they are out on Medical Leave and has no business managing people. Stay far away from Istonish - President left in a blaze of glory solely because of the CEO’s horrible treatment of others.

avatar
Istonish Response
3mo
Thank you for sharing your experience. We take all feedback seriously, and we're sorry your time at Istonish didn't reflect the culture we work hard to build — one grounded in respect, transparency, and care for our people. The characterizations here don't align with our values or how we lead, but we recognize that when someone leaves with hurt feelings, their experience is real to them. We wish you well, and we're always open to a direct conversation with anyone who has concerns they'd like to work through. — Istonish Management
See reviews by: Helpful|Rating|Date|All