2.0
2 Apr 2023
Current employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Flexible schedule Opportunity to grow Pay decent
Cons
Metrics horrible 1000 calls and 6 or less bad reviews. You are put through coaching, named submitted to corporate lawyer and constantly insulted in team meeting. If you don't sound American you will fail at the branded greeting , and closing for survey. The only time you are a good person is if you get 12 percent or more on a survey. So out of 1000 calls must get 120 surveys . So I resigned so that I don't have to think about surveys. Managers in Turbo Tax Live - Full Service horrible. Full Service managers discriminate on various levels. Managers at Tax Associate and Leads are nicer and care about you as a person