Position not as advertised - Sr associate bookkeeper quickbooks live Intuit Employee Review

2.0
23 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Part time hours are available for additional work

Cons

Wasn’t told there’s 2 different bookkeeping positions, one is Front Office Expert (FOE) and the other is Back Office Expert (BOE). You go through training not knowing what position you’re getting and it’s not mentioned in hiring process. You can’t choose. You find out AFTER training which doesn’t prepare for too much. The FOE “bookkeeper” is not really bookkeeping. You’re stuck on phones as a more customer service related type job. The BOE does all the bookkeeping. The training doesn’t prepare you “phone role” role. The FOE positions are micromanaged in a sense and you have no control over your calendar including clients making appointments or going to trainings because your calls are 1st priority. QB live is fairly new and they need a lot of changes and upgrade to the way it’s being handled.

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5.0
27 Jun 2026
Recommend
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Pros

Great place to work now

Cons

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3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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