This Company Does not Value their Customers - Customer Service Representative Intuit Employee Review

1.0
4 Apr 2022
Recommend
CEO approval
Business outlook

Pros

This company does nothing good for the general public

Cons

This company commits fraud everyday by charging Americans extreme amounts of money to process their taxes.

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Intuit Response
4y
Thank you for taking the time to share your feedback. We want you to know that we take these matters very seriously. It is foundational to our mission and values to always be clear and fair with our customers. Integrity without compromise is core to who we are and how we operate. Please feel free to share any more information about your experiences at Intuit by reaching out to me at Scott_Abraham@intuit.com. I can also schedule time with you if you would like to give additional feedback. You can also submit a report through our Integrity Line, which is hosted by EthicsPoint, an independent third party. We prohibit retaliation against anyone who reports a concern in good faith. You can choose to identify yourself and let us know how to reach you for additional information, or you can remain anonymous. Scott Abraham Manager, Ethics and Investigations

Explore other reviews about Intuit

5.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Cons

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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