Hostile environment with poor management and tedious processes - Product Support Intuit Employee Review

I really enjoyed working with Intuit because it was a fast paced environment that pushed me to grow professionally. I appreciated the strong focus on customer experience, the support from leadership, and the opportunity I had to advance into a Tier 2 role within the same season. It strengthened my communication, problem solving, and multitasking skills while allowing me to help customers during stressful situation

One challenge for me was feeling somewhat disconnected from upper management and operations leadership at times. Most of my direct support and communication came from my team leads, who were very hands on and helpful. I tend to work best in environments where there is strong visibility and engagement from leadership across all levels.

Amazing people who are friendly, collaborative and smart. Great benefits and beautiful facilities. Mission and values driven.

CEO is overly focused on stock price. He has eroded the culture and trust among employees, customers, and accountants through overly aggressive goals/price hikes. Senior leaders have become a revolving door the past few years which leads to lack of understanding in how things work, which leads to indecision, bad decisions and reversed decisions.