Lots of potential but lots holding us back. - Business Analyst Intact Insurance UK Employee Review

IT is shockingly poor, from over reliance on expensive contractor organisations, to a lack of strategic direction, to overly complicated and costly governance processes, to using outdated productivity software (lotus notes? ie6? Windows 2007?) the list goes on. Procurement processes are overly complicated and hamstring innovation. Difficult to reward staff other than through year HR governed pay rises (if they come), difficult to scale teams with extra staff due to recruitment processes. I've been here a year and a half and change has been slow. We seem to be good at reorgs and downsizing, but not deep, lasting and effective change.