Pros
Strong training & onboarding – good learning foundation in claims and insurance industry.
Exposure to diverse cases – handling different types of auto claims builds expertise.
Career growth opportunities – possibility to move into senior claims, specialty lines, or management.
Supportive team culture – colleagues and managers often willing to help.
Job stability – established, reputable insurance company.
Employee benefits – health, dental, retirement/pension plans, employee discounts.
Hybrid/remote work options (depending on department).
Professional development – access to courses, certifications, and internal mobility.
Cons
since merged with intact ..
High workload & case volume – can feel overwhelming during peak seasons.
Fast-paced environment – strict deadlines and performance metrics.
Emotional challenges – dealing with upset or stressed customers regularly.
Limited advancement speed – promotions and role changes may take time.
System/process changes – frequent updates to procedures can be hard to keep up with.
Work-life balance challenges – extra hours may be needed to keep up with claims.
High performance expectations – must consistently meet targets for file handling and service.
