Unreasonable Expectations - Anonymous employee Intact Employee Review

3.0
1 Oct 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Job security and good benefits.

Cons

Unrealistic expectations to maintain 1:1 closing ratio with 4-5 new claims per day and 2-3 hours of queue time. The queues can open at any time when Workforce wants to bring service levels down without warning!

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Intact Response
3y
We appreciate you taking the time to share a review! We're pleased that you enjoyed the stability and benefits at Intact. We understand there is work to be done and wish we could have addressed or attempted to fix your concerns while you worked with us. We wish you the best in your career journey!

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Intact Response
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Thank you for taking the time to leave a review. Our values are embedded in everything we do and our people make a promise to live by these Values every day. If you feel that an employee is not living our Values, we encourage you to speak with your HR Consultant.
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