- Growth Creep. Insource grew too fast over too short of time, leading to confusing policies, incomplete processes, and in general no one knowing what the hell is going on.
- Health Insurance options are awful if you live outside of MA. I am forced to use a PPO with a $6000 deductible for a 2 person household because it is the only option that covers doctors outside of MA.
- There is no alignment between any teams or managers. Everyone just does what they want to and expect anyone to jump into an environment and figure out how it works. There will be one problem that I will see 4-5 different solutions pushed out for.
- Lack of direction from SLT. Every new "initiative" or "policy" never is told to me by any of the people in charge. I always have to find out by word of mouth. Even the ones that have a large push are NEVER finished and just end up throwing more platforms in the mix causing even more confusion.
- There is a serious problem with overworking employees. This company has built a terrible culture for promoting work above all else. The only praise that is given out is for someone overworking themselves whether it be staying up all night working or working significantly more than 40 hours in a week to the point this is *Encouraged*. Anyone not doing this is made to feel lesser and like they are not doing enough.
- Time sheets are a major problem. Every employee is expected to fill out their timesheets daily with time spent with clients and admin time. You ARE NOT allowed to add several things to your timesheet that would make this less of a burden, including but not limited to: Lunch Breaks, Time spent filling out time sheets, time spent organizing your workstation for better productivity, time spent maintaining your own device, time spent researching solutions and new technologies. *You are instead told to bill this time to clients*
- On the topic of the above, unless you are senior leadership you are encouraged to not take lunches and just work.
- This is not the same company I joined years ago. When I started working here there was focus on the employees and well-being with the thought process being happy employees make good workers which makes happy clients. More and more over the years there has been more and more established to completely counter this philosophy between not paying as much for cell phones that are required for work, making it harder to bill or put time in for travel to clients, the encouragement to work more and more to your own detriment, the literal post from the executive team at the beginning of this year (2024) saying "We are putting clients first now".
- Lack of training. Insource used to have sets of trainings for new hires to complete that would help increase their bredth of knowledge for platforms we commonly help with. This is no longer happening and is leading to more and more of a knowledge gap between all roles. ***The fact that some IT managers do not even know how to reset a user's password is sickening***
- Lack of uniformity on processes. In my role I work closely with the IT Managers. Some Managers do what they are supposed to and own the client communication and distributing of tasks. Other managers just expect me to literally do everything for them (no clue what those managers are doing when I am owning the communication, the work, and the distribution of work to support staff on their clients). Others have a mixed bag for how job roles work. Some will just do the work themselves (for the few ITMs that have actual IT knowledge).
- No longer listening to the employees. My feedback and the feedback of others has gone unrecognized over recent years. instead of working to make things better it only feels like they are getting worse.
