Challenging, but rewarding - Claims Support Advocate Included Health Employee Review

Included Health offers a strong combination of purpose and flexibility, It's a mission driven company leading innovation at the intersection of healthcare, AI, and technology, while also supporting employees with work life balance, remote flexibility, and access to Included Health services for employees and their dependents.

Possible downsides of working at Included Health are that it can be a fast-changing, ambiguous environment. Being a remote company, communication, shifting priorities, and meeting load can sometimes make focus and alignment more of a challenge.

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER