Startup becoming more corporate - Care Coordinator Lead Included Health Employee Review

4.0
1 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The inclusivity and connection on the member care team is stellar. Everyone works together to make the job easier with the member care at the center. Good health insurance, good family leave options, and with the right manager your experience can be amazing.

Cons

Changes consistently implemented too quickly without enough foresight. Systems and workflows not always set up for success.

avatar
Included Health Response
2y
Thanks for sharing this insight into your appreciation for the team, benefits and managers at Included. We also hear your feedback on changes and processes, and know this has been a challenge as we scale our business. Our leadership is committed to managing through those pain points and continuing to develop sustainable processes that set us up to be more proactive and less reactive.

Explore other reviews about Included Health

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

avatar
Included Health Response
3w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
2.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Really strong ICs and front line managers. Excellent developer experience and support. Cool to learn Go. I learned a lot in my role.

Cons

Chaotic leadership making poor choices with unnecessary reorgs and bad communication. The product is decent but honestly overhyped in the amount of benefit it provides. There’s a lot of drinking the koolaid about how it’s revolutionizing health care which stretches the imagination at most generous interpretation. On call was noisy and frequently woke people up in the middle of the night. Everything was always an emergency in terms of features. If you treat everything as an emergency it just causes people to leave as they burn out.

See reviews by: Helpful|Rating|Date|All