2 Oct 2024
In The Light Urns Response
1yThank you for sharing your experience. We deeply value feedback from both current and former employees, as it helps us improve and ensure we are fostering a positive work environment.
We understand that working in a company like ours, which serves grieving families, can be both deeply meaningful and, at times, emotionally challenging. Supporting those who are grieving is at the heart of what we do, and we are grateful to every team member who contributes to this important mission.
That said, we are truly sorry to hear that you felt unappreciated and unsupported during your time with us. This feedback is not taken lightly. Over the past several months, we’ve implemented several initiatives aimed at improving workplace culture and support for our team members.
These include:
* Clearer Communication and Recognition: We’ve made it a priority to regularly
acknowledge employee contributions and celebrate successes as a team.
* Employee Wellness Focus: We are working on creating policies that better address
situations when employees are "sick", ensuring they feel cared for and supported
during difficult times.
* Gamification for Engagement: A new gamification initiative is being rolled out to create
a more engaging, rewarding, and enjoyable work environment for everyone.
We are also striving to build stronger relationships between management and staff through open communication, monthly updates to our employee manual, and regular monthly meetings with team members to hear and address concerns.
In our new culture, we are reintroducing The Thought Box—a confidential and anonymous tool that allows employees to share their ideas, feedback, and concerns, fostering a more collaborative and supportive work environment.
Your advice to “be nicer and more considerate” is noted and resonates with us. We are committed to continually learning and improving as a company to ensure that our team feels valued and supported every day.
Please note: This message was crafted with the assistance of AI to ensure clarity and professionalism. The content reflects our input and intentions as a company.
We appreciate the time you spent with us and the effort you dedicated to our mission.