IT SOLUTIONS CONSULTING

1.0

19 Apr 2018

Recommend

CEO approval

Business outlook

Pros

Quarterly Meetings are nice to a certain extent - but they are a waste of time. They should just run this for each Department: 1 hour Maximum - and keep it moving. Most of the stuff is unnecessary conversation, with a few people that interrupt the speaker, to act like they are engaged but in reality, they already know the answer to their own bogus question that is asked of the speaker. It is honestly not on us if we have some attrition, and if a certain Department brings in new business, that is great, but we already get the company email if we earn new business, so its pointless to bring it up in the Quarterly Meeting. The ESOP conversation is also a waste of time, we get a certificate each year, we understand it, and can Google it, it we want to learn more. Yes, being an ESOP is great, but come on, what would be better is a much higher salary increase per year that we work for the company for each person that works here, that have earned it.

Cons

There is an overwhelming amount of work per employee. Too Many clients and not enough employees to cover them that are actually good at closing tickets. Unattractive salary for great experienced people is the cause of this. Ticket count is always high, we should blitz everyday - but we are unable to handle it due to extremely poor quality of hires in the last couple of Quarters and a number of excellent employees have left the company to work somewhere else, which is good for them, but we are unable to match the skill set of the people that left, and may never be able to. The finger points straight to the Decision Makers here of this process. Step it up here!

IT SOLUTIONS CONSULTING Response

AT IT Solutions we strive to keep our employees informed concerning the “state of the business” on a regular basis because we believe an informed staff is an empowered staff. One of the tools we’ve used for this is the Quarterly Meeting. Yes, some of the information can be repetitious but there are both new and seasoned employees in the room each time we meet, and we repeat the important points for everyone’s benefit. We will continue to deliver the most pertinent information but accept the feedback given and make changes to the meeting and other staff update efforts where we can. As for hiring, we take great strides to find and add the right people to our team with a keen eye on technical skills and personalities that fit our business. We have some of the lowest turnover in our industry and a high percentage of employees who have been with the company for more than 10 years. We agree that a wrong hire can be costly – to morale, client service, time spent training and the team impacted by the wrong hire. We will continue to hone our recruiting processes to stay ahead of the need while working to more quickly identify and on-board the correct candidates as we grow.

Business Review - Escalation Engineer IT SOLUTIONS CONSULTING Employee Review

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