Working at IRS - Contact Representative IRS Employee Review

2.0
18 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Health insurance, life insurance, Thrift Savings Plan, benefits

Cons

Paid pennies to deal with a lot of stress from the company nitpicking at every little thing a CR does. Dealing with angry taxpayers and not able to tell them the truth about their returns because you will get a bad call review. Does not believe in a proper work /life balance. Probationary period for 1 full year and nobody helps out if you have a serious issue they all just turn their heads and leave you to deal with things or you start getting mistreated. Management is horrible! High turn-over rate because the training class does not truly prepare you to take phone calls.

Explore other reviews about IRS

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-variety in industries worked, -Great work to life balance

Cons

-Administration can change entire job structure overnight.

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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