Pros
Benefits are good as long as you are classified as a "permanent" employee. Some seasonal positions are considered permanent so IRS continues to pay the employer's portion of your health insurance coverage when you are "furloughed" after tax season ends.
Cons
This is a telephone contact job which is excruciatingly micro-managed. Employees are constantly critiqued, not only by immediate supervisors, but also by quality reviewers. Every phone call is recorded and the recording continues even when a customer is placed on hold while their account information is researched. The phone system is very poor causing calls to be frequently disconnected. Customers are on hold in the queue for 45 minutes or longer before they reach the CSR so they are angry and frustrated when you answer---and the calls just keep coming in with little or no down time!