Great place to start - Technical Support Analyst IRIS Software Group Employee Review

3.0
28 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Great team to work with. Great customer experience

Cons

Lack of support from management side.

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IRIS Software Group Response
5y
Thanks so much for taking the time to leave a review - we're delighted to hear you found IRIS a great place to start your career. We love the teams we work with and totally agree that it's a great platform for starting out, developing outstanding customer experience and learning new skills. We're sorry to hear that you didn't get the support you were hoping for from your manager - this is below the high standards we expect from all our managers and we provide extensive training and support to help them be the best they can be. Please reach out to EmployeeFeedback@iris.co.uk in complete confidence so we can put things right. You're also very welcome to contact us if you have any further suggestions. We wish you all the very best in your next role. Kind regards, the HR team

Explore other reviews about IRIS Software Group

5.0
6 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been with Iris for approximately 5 months and have been incredibly impressed. The people I work with from my peers, leadership (including executive leadership) and my team, are amazing. Building relationships has been easy as most of the employees are open to it, are very collaborative and genuinely want to help! Iris is also focused on equality and ensure we all have a fair opportunity for growth. While we have a lot to do here, it is clear that we are valued.

Cons

As a rapidly growing organization, we have some growing pains and some foundational processes, systems and flow that need to be updated and/or adjusted, but nothing that won't be fixed over time.

5
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IRIS Software Group Response
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great product and team. Just no focus on US operations.

Cons

Company has no real direction for US operations.

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