A good company - Customer Resolution Generalist IKEA Employee Review

3.0
27 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Good team members Good ethos Good pension

Cons

Ikea works with partner companies who don't have the same values High call volumes/low staffing mean less variety in work. Constant calls is stressful- it's better when it's broken up between web, offline and calls. I'd have given five stars for values culture a tear ago

Explore other reviews about IKEA

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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