Promises Were Not Kept - Field Service Technician II IGT Employee Review

1.0
1 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Much of the job requires driving, leaving lots of time for listening to music and podcasts. It's an easy job, and anyone with basic computer skills can learn.

Cons

IGT uses a recruiter to find applicants for this position, but the promises made by the recruiter are not guaranteed to be honored. In my case, IGT's recruiter came back with a much better offer after I declined the first one. Their exact words were "We got everything you asked for!" I took the position based on what the recruiter said to me, but after weeks of employment my supervisor told me that none of the recruiter's promises were valid. I expressed my displeasure at how poorly I had been treated, specifically about being lied to about the compensation. I was told that my contract is all that matters, and all of the promises made by the recruiter can and will be reneged. I was gobsmacked to hear this, but both my supervisor and his supervisor confirmed that whether or not I had been lied to was irrelevant. My supervisor ended our last meeting by telling me that I was not welcome at the company, though his supervisor immediately walked that back. My only recourse is to keep working, and warn others against joining an unscrupulous company such as this. I am shocked at how I've been treated, but you won't be after reading this!

Explore other reviews about IGT

5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and comfortable work environment

Cons

Pay could be hire and return bonus structure

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, flexibility in scheduling if you have the right job and/or manager.

Cons

The company is in a state of flux for the past 10+ years plagued by multiple acquisitions and mergers leading to multiple reductions in force and instability.

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