It used to be a great place to work, but something hapened... - Anonymous employee ICW Group Employee Review

1.0
24 Aug 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fellow employees who want to work as a team; excellent location in North County San Diego; ease of access to work by major freeways; free parking; a reltively secure place to work in a suburban setting. Nice facilities with a fitness center and cafeteria.

Cons

Management has failed to see the human side of the company, and steamrolls over the employees in their quest for the almighty profit. Numerous hirings and layoffs make the company look bad to outsiders, and while management trumpets accomplishments, employees trumpet failures loud and clear. There is little positive employee morale and the company is ruled by fear of losing employment, rather than pride in ownership of a piece of the company. This philosophy was handed down from the top and has been perpetuated throughlayers of management. Lacl of leadership shows and has shown for many years. The brass believe they lead, but it's nit by example.

Explore other reviews about ICW Group

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

See reviews by: Helpful|Rating|Date|All