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      ICW Group

      Engaged employer

      ICW Group reviews

      WFH and benefits - Senior Claims Examiner ICW Group Employee Review

      3.0
      21 Jul 2021
      Senior claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I work with.

      Cons

      As the company got bigger the examiner level EEs lost their voice. We used to have input, now there are too many levels of management. If you work at a branch you have very little chance for promotion, virtually no voice, and do not seem to be as valued as you would be if you worked in San Diego. During the WFH time we were given praise about how everything was going so well, a smooth transition, goals bring met, etc. Then when restrictions lift - back to the office and you have to earn your WFH days. For bereavement leave they only give three days - even for a parent or spouse.

      avatar
      ICW Group Response
      4y
      Thank you for sharing your feedback with ICW Group. We agree, our people are great to work with! Did you know that even prior to the pandemic over 25% of our workforce worked remotely? We also currently offer most Team Members a hybrid work schedule. In addition to offering three paid days for bereavement, we also provide our Team Members with PTO and the ability to request a personal leave of absence if needed. I appreciate your feedback and wish you the best of luck.

      Explore other reviews about ICW Group

      5.0
      12 Jun 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      8 Jun 2026
      Claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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