Avoid - you will be micromanaged & underpaid - Anonymous employee ICS-digital Employee Review

Thank you for sharing this feedback. We’re always keen to understand our employees’ experiences with us and identify areas for improvement. Just to clarify a few of the points you have raised; we conduct annual salary benchmarking, and have put in place clear progression and salary transparency frameworks to ensure that everyone is on an equal footing when it comes to salary potential. KPIs are designed to be fair, achievable and aligned with business needs and, while we are always keen to recognise those who have achieved KPIs, we understand that this is not the only measure of success. In our recent employee survey, 76% of staff felt they were rewarded and recognised for great work and positive behaviours at ICS, though we acknowledge there is always room for improvement. You’ve highlighted some really interesting points around teamwork, collaboration and how the team can contribute to company goals. We’re proud to have created an environment where everyone feels comfortable sharing their thoughts and ideas - we welcome diverse viewpoints and believe this makes for a stronger and more inclusive workplace. Collaboration forms one of our core values at ICS, and ‘pulling together’, supporting one another is a key part of this. That said, we want to ensure this never comes at the expense of employee wellbeing, so we appreciate and take onboard your feedback regarding workloads. We also hear your concerns about micro-management. Striking the right balance between providing support and autonomy is a key focus for us this year, and we are committed to ensuring our staff feel both guided and empowered in their roles. Finally, we’re really glad that you’ve highlighted our office space and employee perks as positives. We’ve invested a lot into our office space over the past few years; creating quieter areas, breakout spaces with comfy sofas and a steady supply of snacks to make sure that being in the office is an enjoyable experience for our staff.