Pros
Nice people to work with. It used to be a great company... during PRA
Cons
- ICON has increasingly outsourced critical operations to cheaper centers like India, significantly affecting the quality of service and frustrating sponsors. - Upper management is completely disorganized, with little to no clear direction or accountability. - Mass layoffs across departments — morale is at an all-time low, and job security is nonexistent. - No raises are being given, even to high performers. Inflation? Not ICON’s concern. - Absolutely no room for growth — filled with false promises and misleading statements during hiring and performance reviews. - Endless system migrations and inefficient tools make it hard to focus on actual work. It feels like we’re going backward, not forward. - Leadership under Steve Cutler is running the company into the ground. Poor decisions, lack of vision, and no real investment in employees or clients. - Many talented people are leaving — those who stay are burned out and unsupported.