Hugely under resourced - Finance Manager ICON Employee Review

2.0
14 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Facility on site is good (gym, canteen and desk space). Flexible start time.

Cons

People are not appreciate, leavers are not replaced therefore always working with shortage of staff, upper management does not not value staff: "Dr Cutler said at the event last week that the company believes using robots can cut costs, giving an example of a document-filing process. "We can file a document in a minute, basically, where a human takes about six minutes. The bot works 24/7, doesn't tend to get sick, doesn't complain, doesn't whine or moan or anything like that." He said the company had reduced costs over the last number of years by 'offshoring' individuals - moving jobs from one country to another." l internal processes are done over ticketing systems and you get passed from one queue to another or one system to another without resolution, extremely disheartening. Internal IT equipment is seriously out of date and in poor condition as well as nearly impossible to get replacements. Constant travel and recruitment holds. Long hours as a result. You also have huge divide within the staff, you are either part of the 5+ years of service or you are nobody. Huge "favoritism" culture and licking up to management. You have to have 3 years of service to get parking on site, otherwise parking is some distance away, which during winter months is less then ideal. While they like to express they live with culture and values, when upper management can't even say hello to staff as they pass by them, what hope is there?

Explore other reviews about ICON

5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture. Really nice management

Cons

It's hard to move up in the career ladder from within.

3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits and remote work.

Cons

Management. Also most days it felt like I was just another number.

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