Pros
The product sells itself. Customer Support is HUGE. I have worked in 3 different departments and NEVER have any of my managers allowed anyone to be disrespected by other colleagues or clients. You get to ACTUALLY work from home. This is a LEGIT job. They hire from within. Teamwork is a REAL thing here. Medical & Dental Benefits, paid time off, vacation, sick leave & personal time. Pay is every 2 weeks, ongoing product training, raises based on productivity & performance. Employee discounts with Dell. I work in my PJs, deal with no traffic nor do I have to shovel my car out. Depending on who your supervisor is, they are generally good about working with their employees/situations/emergencies.
Cons
You dont "make your own hours" or get to slack off. Depending on the department you're working in it's ALWAYS busy. The product is always changing (New Features/Integrations/Improvements) Training and Communication from within has not always been the best. Most people start in support (which is good/fundamental) Starting pay sucks. Put work in and you WILL get raises and bonuses. No 401k No disability. No human interaction which can be hard sometimes especially when we have "virtual events/parties". Believe it or notI work and put more hours in NOW then when I worked in "the real world". Micromanaging happens. They reallllly push and ask for a lot at times. Higher ups like to keep many things "hush hush" depending on your job title (lack of communication within) Management/Employees will get easily burned out. Many that apply dont make it past the first 2 months thinking its a job where they will get to lallygag at home. Easy to become a hermit.