Unclear direction and poor morale - Policy Officer ICAEW Employee Review

2.0
31 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff, and reasonable accommodation re working from home

Cons

I was told my job was at risk of redundancy due to a restructure and left prior to being made redundant. While I understand the strategic rationale, the way the process was handled highlighted broader issues with leadership communication and organisational culture. Senior leadership often appeared distant from day-to-day realities. During the restructure, messaging from the top was tin-eared, with limited acknowledgement of the uncertainty and impact on staff. The organisation pursues too many public affairs and communications objectives, which made it difficult to sustain focus long enough to deliver meaningful impact. Both internally and externally, there was a lack of clarity around core priorities and positions on fundamental policy issues. Opportunities for junior and mid-level staff to influence strategy or propose meaningful change felt limited. By the time I left, morale had declined significantly following the restructure.

Explore other reviews about ICAEW

4.0
11 Nov 2021
Recommend
CEO approval
Business outlook

Pros

There’s lots of support and opportunity to grow

Cons

Hard balancing job along degree but the team are understanding

3.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid working- 2 days in the office, 35 hour week, pension is fair

Cons

Salary increases of late are below inflation and minimal, re-structure has taken a long time and no clear re-direction communicated

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