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      Hyland

      Engaged employer

      Hyland reviews

      Where is my solution support - Quality Analyst Hyland Employee Review

      2.0
      10 Sept 2025
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Previously had a great development and support team until they were replaced.

      Cons

      10,000 plus years of product knowledge was replaced by offshore resources with no Onbase or product knowledge, impacting customer solution support and defect resolution.

      avatar
      Hyland Response
      9mo
      Thank you for sharing your perspective and for your many years with Hyland. We’re proud of the strong teams that have helped build our products and customer relationships. While we’ve made improvements to align resources globally, we remain committed to maintaining high-quality solution support and ensuring our customers continue to receive the service they expect. - Hyland HR Team

      Explore other reviews about Hyland

      5.0
      17 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance Great people to work with on daily basis Ability to work remote (US based) Plenty of development opportunities I've been given the tools I need to do my job and be innovative I have an amazing manager and team that I lead

      Cons

      I am restricted on where I can hire new employees right now. There are a lot of competing priorities with similar deadlines which can be stressful, but the days go by fast.

      avatar
      Hyland Response
      1d
      Thank you for sharing your experience and for your many years with Hyland. We’re glad to hear that work-life balance, flexibility, development opportunities and — most importantly — the people you work with continue to stand out. Your comments reflect what we value deeply: a strong culture shaped by talented, supportive teams and managers who help make Hyland a great place to work. We also appreciate your feedback on competing priorities and hiring considerations. As Hyland continues to grow and evolve, balancing priorities is a natural part of that journey, and we remain focused on supporting our teams and strengthening how we operate. Thank you for your continued contributions and for helping make Hyland’s culture what it is. - Hyland HR Team
      2.0
      23 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote or hybrid capability. Usually a flexible schedule.

      Cons

      Constant quiet firing. They've figured out how to avoid public disclosures quite well. Every month they're whacking batches of 20~30 employees - esp. if you were in a higher pay band or part of an acquired company. There's constant leadership churn as of late - not that leadership was ever that great, but the clownshow has more makeup on the pigs now. If you were part of an acquired company, the stench of nepotism was constant. Hyland doesn't provide legitimate training or certification assistance for everyone. Their products would fail any sort of security scan by an AI tool too. If you're a customer, buyer beware.

      5
      avatar
      Hyland Response
      1mo
      Thank you for taking the time to share your perspective and for your years of service at Hyland. We recognize that organizational change can be difficult and that periods of transition may feel uncertain. While experiences can vary, this perspective does not fully reflect our approach as an organization. We remain committed to clear communication, responsible workforce practices and investing in employee growth and development opportunities. As Hyland continues to grow and evolve, we are focused on supporting our employees and customers through this journey and strengthening how we operate for long-term success. We appreciate your perspective and wish you all the best in your next chapter. - Hyland HR Team
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