Downhill - Agents Just Glorified Customer Service - Telesales Agent Humana Employee Review

1.0
10 May 2024
Recommend
CEO approval
Business outlook

Pros

sit and answer calls, hourly wage plus small commission

Cons

used to be good, hired to many agents, mostly customer service now, poor communication, if not the right race, creed or gender hard to get promoted, took some commissions away, reduced commission due to way to many agents

Explore other reviews about Humana

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good pay with benefits and commission

Cons

You make what you put in

3.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

2
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