Pros
I wish I had some Pros to add here, but Humana is below average on almost every aspect of job satisfaction. I suppose the one Pro is that I met and worked with some very nice people that I have continued to be good friends with over the years. Most of which, are no longer with Humana.
Cons
Micro-management on every level, and most departments don't have a clue what any other departments are doing or why they're doing it. They offer their employees the worst insurance plans. I would have gotten a better rate as a non-employee, so I didn't even use Humana when I worked there. It was cheaper to go on my husband's insurance. There's no excuse for that...if you work at Humana, you should have a platinum insurance plan, not be treated like lesser citizens. Also, the hiring process is deceitful. They will tell you that you can advance in a year....but then at the end of that year, magically their will be a hiring freeze. That freeze will last for a couple more years, too. Meanwhile you will notice new hires arriving downstairs. The only people lucky enough to slip through the "hiring freeze" are the ones who are in the cliques with upper management. They play favorites, and don't promote based on job performance. Also, I witnessed many people telling customers all kinds of misinformation on the phone and then "accidentally" drop the call. Stay far away from this company...they will eventually sink to the ground.