Supportive team but overwhelming workload and low pay - Service Coordinator Humana Employee Review

3.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team work Great members Benefits aren't bad. Tuition reimbursement.

Cons

High caseloads and large amount of documentation. Always on fire and caseloads are forever in triage. The work never ends and once stabilization is within reach, prepare to pivot and start over. Same people get promoted. Make less money compared to RNs even tho the job is the same. Constant pushes, urgent deadlines all the time.

Explore other reviews about Humana

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay and work conditions

Cons

Some issues with flexibility and work life balance

3.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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