If You Like to be Micromanaged, this Company is For You! - Customer Service Housecall Pro Employee Review

1.0
3 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Remote work and a good health insurance plan. Some of the other benefits are okay too.

Cons

Just about everything else. It used to be an okay company to work for, but in the last year it became unbearable. The managers don't have enough work to do so they micromanage everyone on their team. They promote people who don't know the job into management and only do it because they have nowhere else to put those people (failing up). They also promote people who don't do their jobs or are extremely disliked in one area so they just promote them and move them on to be someone else's problem. They pretend to care about the culture, but it's just lip service. I've never worked at a place as toxic as this. If you know more about the job than the manager, the manager will treat you horribly as a way to demonstrate their power. They will ask your opinion about things as a way to look like they care about what you think, but if you open your mouth to give your opinion, they use it against you. DO NOT TRUST ANYONE HERE. Everyone is looking to stab others in the back to get where they want to be. If you do end up working here, don't do your job to the best of your ability. Why? Because you'll never get promoted. They keep top performers in their positions forever (while simultaneously promoting people who don't do their job or who people don't like), plus you'll get even more work. They act like they care about your career path and growth, but again, it's all for show. They make you do busy work to look like you're having a "career conversation," but nothing ever comes of it. Once a quarter, managers go through the motions and say they'll help you advance, but the rest of the year, they couldn't care less. Don't waste your time completing these forms for "career conversations." Depending on the department you're in, you may be bogged down in pointless meetings. Some meetings are just playing games... literally. They call it teambuilding, but it's a complete waste of time, especially if you don't like playing games and just want to do your job. It's just another way to micromanage you: "You will play games and you will enjoy them." They flat out lie to you. Transparency is only as transparent as management wants it to be and this company is very good at seeming to be transparent, when really they are the furthest thing from it.

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Housecall Pro Response
1y
Thank you for taking the time to share your feedback. We're glad you found value in our remote work options and benefits. We understand that workplace culture and career growth are important, and we take concerns like yours seriously. We are always looking for ways to improve and appreciate you sharing your perspective. - Housecall Pro People Team

Explore other reviews about Housecall Pro

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The leadership team at HCP is genuinely mission-driven and you can feel the vision in how decisions get made and how the company communicates through change. The culture is thriving with people who show up every day ready to champion pros, collaborate, challenge each other, and actually care about outcomes. HCP invests in its team members in real, tangible ways and there's a clear path to grow your career if you're willing to lean in and take ownership. The AI learning environment here is unlike anything I've experienced in my career; our team has access to cutting-edge tools and is actively encouraged to experiment, build, and integrate AI into real workflows (not just talk about it). I've been empowered to lead automation and AI initiatives that could take months to get off the ground at other companies.

Cons

The pace is fast (like, genuinely fast) and that's not for everyone. If you thrive in ambiguity and love moving quickly, you'll love it; if you need everything buttoned up before you start, it can be a stretch. High performers are well-supported, but the bar is high and expectations are real.

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed the opportunity to work directly with customers and help them get started with Housecall Pro. The role helped me build strong skills in communication, problem-solving, product education, and customer success. I also appreciated working with teammates who cared about helping customers and supporting one another.

Cons

There were recurring issues with commissions being paid correctly, which created frustration and made it difficult to feel confident in the compensation structure. For a role with performance-based pay, commission tracking and payouts need to be accurate, transparent, and timely. There were also processes in place that often felt more focused on activity than actual impact. Some workflows did not seem to drive clear value for customers or create additional revenue for the company, which made the work feel inefficient at times. Priorities and expectations could shift, and it sometimes felt like the team was being asked to follow processes without enough evidence that they were improving outcomes.

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Housecall Pro Response
1w
The customer work you described, building real skills while helping teams get started with the product, is exactly what this role is built around. Commission accuracy and transparency are standards we take seriously. Frontline roles here are metrics-driven by design, and we're focused on ensuring those metrics connect directly to customer outcomes. -Housecall Pro People Team
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