Look elsewhere - Anonymous employee Housecall Pro Employee Review

1.0
17 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- WFH - Use modern tooling - People are nice

Cons

- It's not a SaaS business, they brute force growth through sales. They work very different than a traditional SaaS company. - The product itself has many rough edges and tech debt. - Questionable overall business strategy - Founders feel disconnected and are not driving the business meaningfully. Checked out. - CEO is VERY old school in philosophy. Militaristic, regimented, "alignment." Uses archaic leadership styles that instill fear, not trust. - Tech leadership lacks experience building and scaling eng teams. Archaic practices like tops-down sprint planning, daily release trains across entire org, OKRs with no accountability, bug squashing for the point of bug squashing. - Tech teams are in low cost centers with contractors, not US. Challenging work environment. - On average, leadership is under qualified for their position and simply got there by being early to HCP before growth phase. With a tops-down org, this makes it difficult to drive work forward. - Pay is poor compared to other opportunities in SaaS. Benefits are bad, no 401k match, equity is meaningless, etc.

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Housecall Pro Response
2y
Your feedback means a lot to us, and we’re grateful for the time you took to share it. Leadership is crucial, and we’re dedicated to fostering a culture of trust and collaboration. Housecall Pro puts an immense focus on leadership development, we invest heavily in developing our execs and our managers. Housecall Pro prides itself on being a global company, and we are proud to have a diverse and growing talent pool that strengthens our technical teams. We have implemented programs for employees both in and out of the US to make sure that no matter where an employees sits, they have the resources available to be fully successful at work. We wish you the best in your future endeavors and hope that you find a company that is more suited to your needs.

Explore other reviews about Housecall Pro

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very supportive environment! Training process is a great pace!

Cons

Lower pay for all that leadership is expected of, but decent.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The work-life balance was one of the company’s strongest attributes. Within my department, there was a high degree of flexibility with both PTO and day-to-day scheduling, which made it easier to maintain a healthy balance between work and personal responsibilities. Management was approachable and personable, and I always felt comfortable communicating with leaders at all levels of the organization. They fostered an environment where employees felt heard and supported.

Cons

I found it difficult to advance within the company despite consistently exceeding expectations, demonstrating initiative, expressing interest in growth opportunities, and regularly going above and beyond in my role. I remained in the same position for several years and ultimately had to advocate extensively just to receive a raise, which became discouraging over time. Additionally, I was unexpectedly laid off without any prior indication that my position was at risk. When I joined the meeting, I initially believed I was finally being promoted, and even had excitement about it. I had received no behavioral or performance-related write-ups, no communicated concerns about my work, and no warning leading up to the decision. I was informed of the layoff and locked out of my systems within the same hour, making the experience both abrupt and shocking.

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