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Hotwire Communications

Is this your company?

Anonymous - Anonymous employee Hotwire Communications Employee Review

1.0
6 Nov 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great co-workers, loved some of the employees I worked with and often wondered why they stayed around such a draining Company.

Cons

Hotwire Communications is one the most poorly run operations I've ever seen. People running the company have zero business or telecom knowledge so are constantly hiring, firing, re-structuring, just to see if something might eventually work. Firing employees means nothing to upper management. People are let go without blinking an eye (and normally without very much reason other than the President says so). There is no performance review structure, no raises, no bonus structure, no acknowledgment in general of any work employees are doing. Hotwire needs to realize that your people are your business, and you treat your people like worthless worker bees. People want a career, not a job. Working is more than making money to survive, it should be about growing, learning, and staying motivated, loving what you do. Hotwire provides none of those opportunities. The people running this Company are not nice people. They are known for maintaining an aggressive and inappropriate work environment, leading with fear instead of respect.

Explore other reviews about Hotwire Communications

2.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Lot's of training and my manager at the time really cared about what we were doing and how we could best assist our customers

Cons

Teams were very segregated, even within your own team it would feel like pulling teeth if you asked in chat for help with something. I would sometime go against what a "supervisor" said we should do as it just did not sit right with me. Example : Senior citizen customer who had limited mobility was moving out of service area (her kids were moving her closer to take care of her) but she could not physically walk around the house to collect/disconnect hardware that belonged to Hotwire. My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300-500 in Unreturned Equipment Fees and that there was nothing else we could do. I was not happy with that at all, I was able to reach out to the on site manager for that community and they were more than happy to stop by that customers house and help collect things. The poor lady was in tears for how we were able to help.

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