Pros
The only Pro is your co workers are nice
Cons
This is the absolute worst company you can ever work for. First they will run a bait a switch with the position they hire you for. They will hire you for a tech support position and you will end up doing straight customer service. Training is horrible because turn over rate is so high they cannot keep reps on the floor long enough to properly train new reps. During the interview they will tell you that you will work certain days and after training they will give you a complete different schedule. Their office looks like an old slave plantation and they treat their employees like slaves and make you do mandatory overtime with no exceptions. Pay sucks and they cant keep talented people long enough because this company is a joke and only good for an in between job.Their product is so bad you will spend your whole day hearing customers saying " Wotwire sucks" ( and the employees agree) , and being cursed out all day by racist customer. They are always having outages and their service is always down and you have to lie to customer and tell them they will be back up soon because the lack of communication between the remote tier 2 team and the field team. Half of the time we dont know what to tell customers because we dont know ourselves.Get your stuff together Hotwire!!! This Company will not be open for long and will end up losing all of their contracts because how bad their product and service is. If I could give this job a -100 rating I would. Please stay clear of this company if you can. Nobody that works here is happy by any means.