Pros
Remote work in an economy where remote work is rare. Hour lunch.
Cons
Where do I start? I finished their training to learn the Amdocs system and how to do installations, and we almost NEVER do installations. I signed up to be a Technical Engagement Specialist but I'm expected to do just Billing for months, and NEVER get rid of the Billing Queue. I am not here to argue with people over money, I'm here to fix problems with people's equipment, why am I arguing with people over bills? Customers are awful. Every call is different, sure, but they tend to not be covered by the training. People will get mad over a $2 charge for paper invoices, argue with you about contracts, the Launch teams say stuff that they can't back up. Wages are barely sustainable. $20 an hour, you'll need to be at least a two income household. Only take this job if you have NOTHING ELSE going for you.