Pros
Like all companies there are several stand out employees, I can think of only three. They made me a better manager due to lack of support and constant mistakes made on their end. Rather than complain or trust their guidance, I questioned everything. Thank you for pushing me to be a more informed manager.
Cons
No support. I am proof that a hotel doesn't really need support from a managing group. It would have been nice. If you are a branded hotel, the brand has amazing support! Everything from Revenue Management to Customer Service to Brand Standards. When it comes to Brand Standards, HE is not really up on them. Don't trust everything they tell you or you will have points deducted on your next QA inspection for not following Brand Standards.