Beware before you join - Operations HomeServe USA Employee Review

1.0
19 Feb 2019
Recommend
CEO approval
Business outlook

Pros

The company itself has a bright future. The industry continues to grow year after year.

Cons

If you're considering a role in B2C marketing or operations know that your leader doesn't work at either of the corporate HQ's in Norwalk, CT or Canonsburg, PA. she works from her home in sunny FL? The leadership style in a word is "intimidation". Be prepared to have good ideas squashed, common sense ignored and feedback not welcomed. If you do as your told, keep your nose to the grindstone and don't ask any questions you'll survive, but have fun or a career, not likely. Since I've been here we're constantly changing direction, implementing another strategy, hiring another one of her cronies or buying a new software all without any real results. The overall strategy seems to be keep enough balls in the air, look busy and hope senior management doesn't get wise?

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HomeServe USA Response
7y
Thanks for sharing your feedback about your experience at HomeServe. You indicated you’ve been with HomeServe for more than three years, so you’ve undoubtedly had the chance to learn quite a bit about our company, culture and growth. The latter two things – culture and growth – are among the key drivers of our company’s 15+ years of success in the U.S. You’ve likely seen that as we grow, we’re not afraid to try new things; most times we have hits, but sometimes we have misses. We’re proud to own both. That’s part of our rationale for changing direction or adjusting strategy when it’s needed. It also provides opportunities to set a new course and test new ideas. We’re a mature 15 years old, but we still have the spirit of a startup. What’s important is that you’re still here with us at HomeServe. You’re invested in us, and we’re invested in you. You have ideas. You have concerns. Both are valid, and you have options for dealing with them. You can share them with your manager, division head, anyone on the leadership team or HR. Doors and ears are open when you’re ready to talk either openly or in confidence.

Explore other reviews about HomeServe USA

5.0
16 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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