Poor training - Anonymous employee Home Instead Employee Review

1.0
2 May 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employees are dedicated to helping the clients

Cons

The in house training is poor quality, the IT used was a shared resource that did not fully function, the wording of the verbal instruction allowed for serious errors to be made and potentially people to be put at risk

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Home Instead Response
7y
Thank you for you review of this Home Instead Senior Care franchise office. We're sorry to hear the training was not as comprehensive as it could have been. We'll pass on this information so it can be incorporated in future training updates.

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5.0
19 Mar 2026
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Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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