Didn't love this job! - Anonymous employee Home Instead Employee Review

1.0
26 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the clients were nice to work with.

Cons

It seemed like management did not care about the wellbeing of the client or caregiver as long as they had all of their shifts filled. They would hire people without experience/the necessary licenses to provide care ultimately putting the clients in an unsafe position. Despite background checks and drug testing, the results can be covered up to give the caregiver "benefit of the doubt" so they can fill the shifts that need covered and take stress off of the schedulers. Management is also horrible at responding to questions/concerns. It doesn't matter how urgent the issue is, they will leave you on read and not respond.

Explore other reviews about Home Instead

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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