Pressure to upsell and awful work/life balance - Store Associate Holland & Barrett Employee Review

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Generally flexible with hours if it's a larger shop

Cons

Lack of training before on the shop floor Left to work on your own for days on end with barely any key holder training Always pressured to get loyalty signups to collect data, no interest in any other KPIs or customer needs Very scammy feeling, classic snake oil vibe Sometimes forget to pay you and have to chase them, and you must be aware of all hours worked as on their side they just disappear occasionally Will pressure staff to work way above their contracted hours then cut them again when needed instead of offering full time positions, negatively affecting your tax etc

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Holland & Barrett Response
1w
Hi, thank you for taking the time to share your feedback and for the contribution you made during your time at Holland & Barrett. We’re sorry to hear that your experience did not meet the standards we aim to provide for our colleagues. We appreciate your comments regarding training, workload balance and support on the shop floor. Creating an environment where colleagues feel confident, supported and fairly treated is extremely important to us, so we will ensure this information is fed back to the relevant teams. We also take comments regarding scheduling, pay accuracy and development opportunities seriously, and feedback like yours is important in helping us continue to review and improve our colleague experience across our stores. Thank you again for sharing your experience, and we wish you all the best for the future. Kind regards, Holland & Barrett Resourcing Team.

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5.0
14 May 2025
Recommend
CEO approval
Business outlook

Pros

Excellent health and well being products.

Cons

I haven't found any disadvantage.

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Holland & Barrett Response
1y
Hi there, It's fantastic you enjoy being part of our team and thanks so much for taking the time to share a bit about your experience working at H&B! We wish you continued success in your role. Kind regards, Blanka C Employer Brand Lead
1.0
28 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Quick 5 6 questions It was average wasn’t too hard just a normal quetsion like why u wanna work their

Cons

Didn’t had anything on them to make any wrote

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