Reps are expected to close a deal worth the price of a brand new car or more during the time of the initial meeting only. No follow up meeting allowed. You must follow a script that is meant to confuse and manipulate the guest into buying. Managers and trainers also follow scripts when communicating with employees. The management cares more about closing deals than whether it is a good fit for the guest, and will ask a guest to go into debt to purchase the plan. The commission structure has potential to pay well, but the lack of integrity is hard to deal with.