Severely unorganized and unhinged - Receptionist/Executive Assistant Highgate Employee Review

2.0
21 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Salary was higher than most reception positions, but not enough for an executive assistant to multiple personnel. Some co-workers are kind and try their best.

Cons

Bullying is prevalent and annoying when you don't engage in it. HR is messy. Completely unorganized reporting structure. Constant physical food or drink messes that no one would clean up no matter how many times you advised them that you are not a maid. Consistent complaints for things your position would have nothing to do with directed towards my role because the reporting structure is not transparent about how to report concerns correctly. Extremely unprofessional behavior and bias toward particular ethnicity groups over others. Little to no diversity. Unlimited PTO, but the structure is only built so that they don't pay you out when you leave. They will hound you to know every detail of what you are doing on your time off and pretend to have a "family" atmosphere. Dodging complaints of customers constantly.

Explore other reviews about Highgate

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A well-established company that values its employees and provides strong opportunities for professional growth and advancement.

Cons

New to select service, with a strong focus on delivering full-service-level performance as the brand grows.

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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