They teach sales people to say things to the customer to make a purchase without any intentions of living up to their side of the bargain. Take a look at their reviews online and you will see many unhappy customers who feel like they were lied to. There is a breakdown between what is sold and their fulfillment department. They are abusive to their customers and their sales people. They are more concern with getting new customers then keeping existing customers. It is impossible to sell what you do not believe in. I wish they would make it easier for their salespeople by living up to their end of the bargain. The fulfillment of the product or service.