Poorly managed, poor financial outlook, very dim future. The company wants to be a digital company, but doesn't have the tech or money to do it properly. They have outsourced way too many jobs, so customers are frustrated when they have issues (which is very common) and have to talk to outsourced call centers. Management knows the company is bleeding money, but doesn't know how to stop it.
Layoffs galore, those that remain are constantly looking over their shoulders.