Great coworkers, interesting upper management - Support Analyst Heuristic Solutions Employee Review

I think my favorite aspect of Heuristics is how our core values aren't just inspirational posters on the walls, but actually drive our decision making process and day-to-day culture. We believe in pioneering and innovation, acting with intention and deliberation, achieving excellence through teamwork and constant improvement, and showing that we care for each other, our work, and our customers. These values result in a culture that rewards people for doing a job right, not just doing it fast, and for working collaboratively to help others rather than focusing only on one's own goals. There are many people who stay here for far longer than the industry average and I think that's a testament to the company we are collectively building.

Heuristics is a small company, and as such has many common small company cons: some people wear multiple hats when we can't justify a full-time role, we don't have an office with mahogany furniture an an on-campus cafeteria, and we don't have cushy six-figure project budgets that can compensate if someone isn't pulling their weight. If you're comfortable w/ small company dynamics, and you're comfortable with the accountability that comes along with needing to do your job well and carry your weight, these aren't really bad things IMO.

Camaraderie among staff, weekly team lunch (in office), small organization means input in more decision-making, good place to learn about software implementation from other staff members.

Micromanagement is a running theme at HS, down to clocking every fifteen minutes of work to specific tasks (yes, even if you aren't billable). The organization is run by a married couple who often have public disagreements that can cast a passive aggressive shadow over the vibe of the company. The husband oversees the implementation side of the business, and the wife oversees sales, marketing, finance, accounting, HR, legal, and... pretty much everything else. She is incredibly difficult to work with (both internally and with vendors), resulting in a minimum of 7 failed direct-report hires that I can name within less than two years. Beware of any roles listed under the business operations side of things. Her own work and management style is incredibly disorganized, and yet she often resorts to threatening - directly or indirectly - wages or job security when *extremely* unclear expectations are not met. The owners play the blame game very well, rather than embracing collaboration and transparency. Having the last word is key (as evidenced by the replies on here to any negative feedback) and it stifles growth and employee empowerment.