Working environment is poor - Customer Support Specialist Helpling Employee Review

1.0
21 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Pros? If you have good colleagues then it's good. I can't think of anything else.

Cons

Lack of support from HR, poor training structure for newbies. That's why they are holding newbies up with a mandatory 1 month notice during probationary period, a sign of strong turnover culture in the company.

Explore other reviews about Helpling

3.0
29 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Like to work here because it's exciting always something new

Cons

Just having to travel so much

1
2.0
28 Sept 2025
Recommend
CEO approval
Business outlook

Pros

-flexible hours -lots of clients

Cons

-No benefits of being an employee (health insurance etc...) but same expectations (you represent helping and will be punished if you mess up) -Can lose work suddenly with no notice -Helpling raises their middleman rate without telling clients so either you take a pay cut or "raise" your prices to match.

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