Pros
HealthTap cares more about the real user experience than what they “want users to do”. I value that a lot. A true “customer-first mindset” is less common than you might expect at a lot of startups (I've interred and worked at places where this was not the case.) Here there’s a company-wide effort to create an amazing user experience. In health, this is a lot more challenging than in some other industries. This "amaze the user" perspective is central to the culture. For example: everyone QAs the product and actually uses it; product ideas can come from anyone; and the company actually prioritizes customer care (think about how many companies today don't publicize support emails). If you really care about what you build, and want to build something yore proud of, this is one of the better companies anywhere to work for.
Cons
There’s always more to be done than hours in the day, but the company does seem to be finding a pace and rhythm that works well. I see projects being given the time they need, and the company is bringing on more talent every day. Overall, I have witnessed a lot of improvement in workload balance over the past several months. Don't get me wrong, there's still a "sense of urgency" about everything, it's just managed better. IMO: like in any growth-stage startup, showing a little patience and lending a hand can yield big rewards.
