Lost its Culture - Anonymous employee Health Catalyst Employee Review

Thanks for your feedback, and I acknowledge that the past few years have certainly been challenging to navigate, and I’m confident that we as a leadership team have not been perfect in that navigation. I also want to acknowledge that there is tension, and sometimes tradeoffs required, as we try to find a balance in providing value to each of three stakeholder groups – team members, clients, and shareholders. And I acknowledge that the recent changes we implemented to the compensation structure of core team members and servant leaders includes both positive elements and negative elements. We have striven to acknowledge, with transparency, both the positives, as well as the negatives, with a goal not to be hollow or to put a corporate spin on our communication. I’m sorry to hear that you felt our communication didn’t fully achieve our goal. We’ll keep trying to become better, including striving to acknowledge both the challenges and the reasons for optimism in yesterday’s All Team Member meeting. As a leadership team, we rely on a stakeholder strategy that enables us to keep earning the right to continue our mission. This strategy includes mission-driven team members as our prioritized first stakeholder, followed by our clients, then our shareholders. Team members remain at the center of our flywheel and core to every decision we make, but it is absolutely true that this prioritization is still limited by, constrained by, our need to also offer value to clients and shareholders. As I shared in our April ATM, I am pleased that we are able to provide base salary increases to our core team members later this year, and also to many, if not most, of our servant leaders. Promotions are still considered as needed, with a bias toward promoting from within, and am grateful we’ve seen nearly 900 promotions-from-within occur over the past 3 ½ years. We are also planning a companywide promotion cycle in Spring 2025. We appreciate your more than 6 years of contributions to our success, and I hope that you’ll see improvement as we keep striving to become better! Best, Dan Burton